Returns Of Items "received Damaged" or due to "change of Mind"

If you get a damaged or missing item, please report within 24 hours of item receipt and we will initiate a return request. If you want to return your purchase for any other region, you can do so within 5 days of purchase

  • We are only able to accept the returns of unused items in their original box and with all the accessories.
  • We are unable to accept items which are un-sellable after opening like Hard drives.
  • We try our best to pickup the returns within Dubai, but delivering return items to our bur Dubai showroom is primarily customers responsibility.

Some items can not be returned for change of Mind reason - Example of such items are back ordered items which we procured specifically on your request.

RMA/Warranty Service for Defective Products within the Warranty period

Every product we sell is backed by standard manufacturer warranty. Such warranties vary from brand to brand and item to item. Warranty periods and general conditions for some of the popular products are as follows

Brand /Product Warranty Period Time Taken to Replace/Issue Credit note More Information
WD Red hard drives 3 Years Limited Warranty Usually 2-3 days if in stock WD Warranty Info
WD red Pro Hard drives 5 Years Limited Warranty 2-3 weeks WD Warranty Info
WD Ultrastar Hard drives 5 Years Limited Warranty Usually 2-3 days if in stock WD Warranty Info
WD Gold Hard drives 5 Years Limited Warranty 2-3 weeks WD Warranty Info
Seagate Ironwolf Hard drives 3 Years Limited Warranty Usually 2-3 days if in stock Seagate Warranty Info
Seagate Ironwolf Pro Hard drives 5 Years Limited Warranty 2-3 weeks Seagate Warranty Info
Seagate Exos Hard drives 5 Years Limited Warranty Usually 2-3 days if in stock Seagate Warranty Info
Seagate Skyhawk Hard drives 3 Years Limited Warranty 2-3 weeks Seagate Warranty Info
Seagate Skyhawk AI hard drives 5 Years Limited Warranty 2-3 weeks Seagate Warranty Info
Qnap Network Attached Storage 2- 5 years Depending on Model 2-3 weeks Qnap Warranty Info
Synology Network Attached Storage 2-5 years Depending on Model 2-3 weeks Synology Warranty Info

* Information applies to Retail purchases made through the website at retail prices. Dealer/Bulk purchases made in Dealer prices on terms may not be eligible for all the services offered on retail.