Returns Of Items "received Damaged" or due to "change of Mind"
If you get a damaged or missing item, please report within 24 hours of item receipt and we will initiate a return request. If you want to return your purchase for any other region, you can do so within 5 days of purchase
- We are only able to accept the returns of unused items in their original box and with all the accessories.
- We are unable to accept items which are un-sellable after opening like Hard drives.
- We try our best to pickup the returns within Dubai, but delivering return items to our bur Dubai showroom is primarily customers responsibility.
Some items can not be returned for change of Mind reason - Example of such items are back ordered items which we procured specifically on your request.
RMA/Warranty Service for Defective Products within the Warranty period
Every product we sell is backed by standard manufacturer warranty. Such warranties vary from brand to brand and item to item. Warranty periods and general conditions for some of the popular products are as follows
| Brand /Product | Warranty Period | Time Taken to Replace/Issue Credit note | More Information |
| WD Red hard drives | 3 Years Limited Warranty | Usually 2-3 days if in stock | WD Warranty Info |
| WD red Pro Hard drives | 5 Years Limited Warranty | 2-3 weeks | WD Warranty Info |
| WD Ultrastar Hard drives | 5 Years Limited Warranty | Usually 2-3 days if in stock | WD Warranty Info |
| WD Gold Hard drives | 5 Years Limited Warranty | 2-3 weeks | WD Warranty Info |
| Seagate Ironwolf Hard drives | 3 Years Limited Warranty | Usually 2-3 days if in stock | Seagate Warranty Info |
| Seagate Ironwolf Pro Hard drives | 5 Years Limited Warranty | 2-3 weeks | Seagate Warranty Info |
| Seagate Exos Hard drives | 5 Years Limited Warranty | Usually 2-3 days if in stock | Seagate Warranty Info |
| Seagate Skyhawk Hard drives | 3 Years Limited Warranty | 2-3 weeks | Seagate Warranty Info |
| Seagate Skyhawk AI hard drives | 5 Years Limited Warranty | 2-3 weeks | Seagate Warranty Info |
| Qnap Network Attached Storage | 2- 5 years Depending on Model | 2-3 weeks | Qnap Warranty Info |
| Synology Network Attached Storage | 2-5 years Depending on Model | 2-3 weeks | Synology Warranty Info |
* Information applies to Retail purchases made through the website at retail prices. Dealer/Bulk purchases made in Dealer prices on terms may not be eligible for all the services offered on retail.