Last Updated: 4th Nov 2018

All the Qnap NAS products we sell are covered by Limited warranties, as specified by Qnap.

This matrix shows the duration of warranties and the time it takes to close the ticket . The full Qnap Warranty statement can be accessed here

Enterprise ZFS Series Enterprise Class NAS SMB/HOME/SOHO
Warranty 5 Years 3 Years 2 Years
Repair /Replace Repair Repair Repair
Eligible Drive Invoiced by DataCare within the last 5 years Drive Invoiced by DataCare within the last 3 years Drive Invoiced by DataCare within the last 2 years
Time Required to give Repaired Unit 3-4 weeks 3-4 weeks 3-4 weeks
  • You can buy additional Extended warranties . Such Warranties can only be bought at the time of Initial Purchase, or within 30 days of the purchase of the device
  • DataCare Offers Optional Warranties even after 30 days of purchase. Such Warranties are sold on the estimation of Spare part cost that might be incurred in case of failure
  • DataCare offers Next Business Day replacement at a cost which is estimated case to case.