Last Updated: 10th Dec 2019

All the Synology NAS products we sell are covered by Limited warranties, as specified by the Vendor - Synology.

This matrix shows the duration of warranties and the time it takes to close the ticket. The full Warranty statement can be accessed here

Category I product Category II/III Products Category IV products
Warranty 5 Years 3 Years 2 Years
Repair /Replace Repair Repair Repair
Eligible Device Invoiced by DataCare within the last 5 years Device Invoiced by DataCare within the last 3 years Device Invoiced by DataCare within the last 2 years
Time Required to give Repaired Unit 3-4 weeks 3-4 weeks 3-4 weeks

  • You can buy additional Extended warranties . Such Warranties can only be bought at the time of Initial Purchase, or within 30 days of the purchase.
  • DataCare Offers Optional Warranties even after 30 days of purchase. Such Warranties are sold on the estimation of Spare part cost that might be incurred in case of failure
  • SRS - Synology Advanced Replacement services are not available in UAE Region. DataCare offers Next Business Day replacement at a cost which is estimated case to case.